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HOUSECALL VETERINARY CARE
Dr. Erin Coello
DVM, CVAT |
Dr. Erin Coello is the founder of Hearts at Home (formerly Coello Veterinary Services), a practice she established in 2017 with a simple mission: to help families say goodbye to their beloved pets with peace, dignity, and compassion in the comfort of home. Since then, she has had the privilege of guiding thousands of families through one of life’s most difficult moments, providing peaceful, personalized care centered on love and honoring the human-animal bond.
With more than a decade of experience in emergency and small animal medicine, Dr. Erin understands that every family and every pet’s journey is unique. She believes hospice and in-home euthanasia are among the most meaningful gifts a family can give a beloved companion, and she is committed to helping each family feel supported, informed, and never alone throughout the process.
In 2023, Dr. Erin received a life-saving heart transplant after living with advanced heart failure. Experiencing medicine from both sides—as a veterinarian and as a patient—forever changed her perspective, deepening her appreciation for compassionate care, honest communication, and the profound impact that kindness can have during life’s most vulnerable moments. Today, she brings that same empathy and understanding to every family she serves.
When she’s not caring for patients, Dr. Erin enjoys spending time with her husband, Gaston, and their two sons, Gaston and Max, along with their energetic dog, Reef. She also loves running, tackling home design projects, and making memories with her family.
Dr. Erin is honored to serve families throughout Northeast Florida and considers it a privilege to help pets spend their final moments surrounded by the people and places they love most.
Brittany
Practice Manager
Brittany serves as the Care Coordinator at Hearts at Home House Call Veterinary Care, where she is dedicated to supporting families with compassion, empathy, and understanding during one of life’s most difficult moments.
As the first point of contact for many families, Brittany helps guide clients through every step of the process—from answering questions and coordinating appointments to explaining services and assisting with aftercare arrangements. She understands that saying goodbye to a beloved companion is never easy and is committed to making each family’s experience as gentle, comforting, and stress-free as possible.
Known for her kind heart, attentive listening, and calming presence, Brittany strives to ensure every family feels heard, supported, and cared for. She believes that no family should ever feel rushed during such an important time and works closely with the veterinary team to create a peaceful, personalized experience that honors the special bond between pets and the people who love them.
For Brittany, it is a true privilege to walk alongside families during their pet’s final journey, offering comfort, guidance, and heartfelt support every step of the way. She considers it an honor to help create meaningful, compassionate goodbyes in the comfort and familiarity of home.
